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Director, IT InfoSec in Memphis, TN at Frontdoor

Date Posted: 1/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Company Overview

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard. Frontdoor serves more than two million customers across the U.S. through a network of 15,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unplanned breakdowns of essential home systems and appliances. With more than 45 years of experience, the company responds to over four million service requests annually (or one request every eight seconds). For more details, visit

Position Overview
Leads and develops strategies, policies and procedures to identify, assess, implement, monitor, report, escalate and remediate IT infrastructure compliance-related programs and issues. Coordinates the Engineering component of both internal and external audits. Directs teams while providing oversight to compliance activities (such as in the development and maintenance of local and federal regulatory documentation like Sarbanes-Oxley) across IT functional areas.

Job Responsibilities

  • Responsible for providing strategic direction and for managing the product development compliance, consisting of one or more highly complex initiatives
  • Leads, develops and maintains technology policies, processes, procedures and key metrics related to all internal and external Regulatory and Compliance matters (such as Payment Card Industry Data Security Standard (PCI DSS), the Sarbanes-Oxley Act (SOX) and software licensing audits), SoC compliance
  • Leads cross-functional teams in performing audits and tests of IT internal controls to ensure that existing IT systems are operating as designed, adequate controls are enforced and the proper evidence is maintained
  • Accountable for project completions and achievement of compliance goals
  • Deep understanding of identity systems, security threats, code validation tools, cryptographic algorithms
  • Understands various security alert channels and has set up process to quickly provide system remediations

Job Requirements

  • Bachelor’s Degree in Computer Science and 10 -15 years of software development and management work experience including 5 years of Security and Infrastructure compliance management experience and 5 years of project, business or management experience, or an equivalent combination of education and/or experience, required.
  • Experience and Knowledge of audit and compliance management methodology
  • Ability to manage large-scale, continuous improvement programs
  • Strong understanding of ISO 27001/27002 framework
  • Working knowledge of global data privacy rules and regulations
  • Strong writing skills and communication skills
  • Demonstrated ability as an effective leader and change agent
  • Demonstrated ability to think strategically and make effective and timely decisions


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